Outputs & Outcomes

 
Our outputs – compared to previous years
 
11,500 individuals served in 2014
11,250 individuals served in 2015
11,300 individuals served in 2016
 
42 invited presentations in 2014
25 invited presentations in 2015
20 invited presentations in 2016
 
20 consultation requests in 2014
45 consultation requests in 2015
50 consultation requests in 2016
 
Our outputs – comparable to other charities
 
Distress Centres works in partnership with agencies in the community to help develop the skills of others working in the industry. While we do not collect comparable data we recognise that we get more requests for education and skills training than other agencies.  
 
Our outputs – timelines
 
Community education and outreach programs are available throughout the year on a by request basis.
 
Our outputs – goals
 
This program is designed to build community capacity by supporting the development of emotional resiliency in individuals experiencing crisis.
 
Our outputs – definitions and calculations
 
The outputs for this program are defined as the number of agencies and individuals that reach out to Distress Centres for education annually.
 
Our outcomes – mentioned
 
Outcomes for the Community Education and Outreach program include building capacity in the area of emotional resiliency through education and consultation, by working with community agencies to develop local emotional safety nets and supporting individuals experiencing crisis, risk to emotional well-being and/or the aftermath of traumatic events or loss.
 
Our outcomes – quantified
 
85% of workshop participants rated the sessions as helpful / satisfactory or better. Many of our education requests are repeat invitations or referrals from other participants.
 
Our outcomes - comparable to other charities
 
Distress Centres works in partnership with other agencies in the community to help develop the skills of others working in the industry. While we do not collect comparable data we recognise that we get more requests for education and skills training than other agencies.  
 
Our outcomes – goals
 
Short Term: 1. Distress Centres develops and delivers comprehensive, culturally relevant training materials on request. 2. Distress Centres trained agency personal feel more competent and confident in supporting clients at risk. 3. An increase in referrals to our programs from diverse community sources. 4. Distress Centres participates collaboratively in community networks organized to respond to neighbourhood/community crisis, suicide prevention and sudden violent death.
 
Long Term: 1. To increase the effectiveness of service to those who are in crisis or at risk for suicide/life threatening behaviour by increasing the awareness, knowledge and skills among professionals and communities. 2. To build community capacity through creating awareness of our service in Toronto's diverse communities.
 
Our outcomes – definitions and calculations
 
Our outcomes are defined as the number of individuals and agencies we can connect with to provide educational support; the number of community member we can provide emotional outreach to and; the number of workshops we can provide annually through our resources.