FAQ about Caller Reassurance Volunteering

Q.  What are the volunteer shift hours?

A: CRP operates Mon-Friday, 9am to 11pm and volunteer shifts are within these times.  Overnight shifts are not a requirement.


Q:  What training is involved?

A:  All applicants accepted to CRP training are required to successfully complete 408 Help Line training plus an additional training specific to CRP.


Q:  What is the commitment?

A:  One year following successful completion of training, minimum one shift per week.


Q:  How/where is CRP support provided?

A:  All calls are made from a DC branch office during hours of service, supporting vulnerable and at risk seniors in the community.  We work with participants to foster hope and resiliency, supporting independent living.  We do this by providing a connection with a trained program volunteer who provides distress management, crisis prevention and responds to changes in wellbeing and suicide risk.


Q:  Do I need to have experience working with seniors?

A:  It’s helpful, but not necessary.  We provide the training.  You provide patience, compassion, gentleness, understanding and warmth.