Provided by highly-trained volunteer responders
Our 408-HELP (4357) line provides telephone support to individuals in the community who are at risk and their most vulnerable. Highly-trained volunteer responders (with the support of professional staff) connect with callers 24 hours a day, 7 days a week, 365 days a year.
Our team provides callers with emotional support and crisis intervention when they are socially isolated, marginalized, struggling with chronic mental health problems, in distress, attempting to navigate family violence or in need of emergency response or suicide prevention + intervention + postvention.
Our 408-HELP (4357) line provides:
Emotional support service for those with chronic mental health problems
Support & crisis intervention services for those currently experiencing distress or crisis
Family violence response
Suicide prevention services
Emergency intervention and response
become a Volunteer RESPONDER
If you have ever wanted to contribute to the community in a meaningful way, volunteering at Distress Centres has a wealth of opportunities.
Under the supervision of professional staff, all volunteers are carefully screened and fully trained prior to taking calls or working with callers, program participants or survivors of loss.
Volunteers also receive ongoing professional support and in-service education sessions.
CANADA SUICIDE PREVENTION SERVICE (CSPS), CRISIS AND SUICIDE PHONE AND TEXT SUPPORT
The Canada Suicide Prevention Service has a phone and text service that allows individuals in the community who are in crisis or suicidal to get the support they need.
The CSPS text service allows you to reach out without having to speak over the phone. Our crisis and suicidal text support is available from 4:00 pm to 12 midnight each day and can be accessed by texting 45645.