Our 408-HELP line provides telephone support to individuals in the community who are at risk and their most vulnerable. Highly-trained volunteer responders (with the support of professional staff) connect with callers 24 hours a day, 7 days a week, 365 days a year.
Our team provides callers with emotional support and crisis intervention when they are socially isolated, marginalized, struggling with chronic mental health problems, in distress, attempting to navigate family violence or in need of emergency response or suicide prevention + intervention + postvention.
Our 408-HELP line provides:
Emotional support service for those with chronic mental health problems
Support & crisis intervention services for those currently experiencing distress or crisis
Family violence response
Suicide prevention services
- Emergency intervention and response
become a Volunteer RESPONDER
If you have ever wanted to contribute to the community in a meaningful way, volunteering at Distress Centres has a wealth of opportunities.
Under the supervision of professional staff, all volunteers are carefully screened and fully trained prior to taking calls or working with callers, program participants or survivors of loss.
Volunteers also receive ongoing professional support and in-service education sessions.
(ONLINE CHAT & TEXT SERVICE)
ONTX (online chat or text) service is available daily between 2pm to 2am.
The Online Chat & Text (ONTX) service allows individuals in the community to communicate with us without having to speak over the phone on one of our crisis lines. It is a safe, confidential, non-verbal one-on-one conversation with a highly-trained volunteer responder.