3,897 outbound calls in 2018
A 6.9% increase in 2018 from 2017
Our Caller Reassurance for Seniors Program works to improve the emotional quality of life of vulnerable, aged citizens in our community while empowering them to remain engaged in the community and continue to live independent lives. Highly-trained volunteer responders provide regularly scheduled and personalized call-outs to elderly program participants.
Each Caller Reassurance for Seniors Program call-out is tailored to meet the elderly program participant’s needs. We use a case-management approach which includes discussions that range from medical appointment & medication reminders to safety checks to developing a long-term coping plans.
The Caller Reassurance for Seniors Program pilot was developed from comprehensive research into caller data reports. From the tens of thousands of calls placed in 2007 to Distress Centres, nearly half were from regular callers, specifically from senior callers. The agency invited this cohort of callers to participate in a small-scale pilot of this new, dedicated service - the Caller Reassurance Program for Seniors.
Findings from the pilot demonstrated that the service had been essential in helping senior callers continue to live independently in the community and in preventing the downward spiral that can lead to premature and/or unnecessary institutionalization or death by suicide.
BECOME A VOLUNTEER RESPONDER
If you have ever wanted to contribute to the community in a meaningful way, volunteering at Distress Centres has a wealth of opportunities.
Under the supervision of professional staff, all volunteers are carefully screened and fully trained prior to taking calls or working with callers, program participants or survivors of loss.
Volunteers also receive ongoing professional support and in-service education sessions.
Distress Centres leadership and volunteers have a wealth of knowledge and in-depth personal stories that provide insights which are relevant on a variety of mental health, risk and crisis support, suicide prevention/postvention topics.
Our team offers information, skills training, speakers and consultation on request. We provide information packages and custom workshops.
On-site facilitation is also available to agencies, residents and other groups.
Please note that due to the demand for service in this program there may be a waiting list. Please check into know current availability.
For more information on this program's services please connect with firstname.lastname@example.org.
For donation or funding information with regards to this program please connect with email@example.com.