Call toll-free 1.833.456.4566
or text to 45645

WELCOME TO CANADA’S SUICIDE PREVENTION SERVICE:  PHONE AND TEXT SUPPORT FOR PEOPLE WHO ARE IN CRISIS AND/OR SUICIDAL

The Canada Suicide Prevention Service (CSPS) is a national, dedicated crisis and suicide phone and text service.  Live Phone and Text is a safe, confidential, one-on-one conversation with a highly-trained empathic responder.  The CSPS Text services is available to anyone and is a good option if you're not comfortable using the phone. Our text service allows you to take your time to process what you want to say, work through how you are feeling, and communicate with privacy in a way that is comfortable for you or where others cannot overhear you. 

Our responders are available to support you regarding all issues related to crisis and/or suicidal thoughts. We are here to help! Our service is confidential and the name you offer can be an alias.

How to Connect via Text and Phone

Text is available from your mobile phone from 4:00 pm to 12 midnight daily and is accessed by dialing 45645. You will need to complete a pre-chat survey and agree to terms and conditions of service and a responder will be available to you. Please remember to complete the post-text survey as well.

In addition to our text service, you can always call our Toll Free 24-hour crisis and/or suicide phone lines. We are here to listen to your feelings and concerns and support you.

Approximately 4,000 people take their own life by suicide in Canada each year, and 20 times as many (9 people an hour) attempt to take their life by suicide. In 2017, Crisis Services Canada (CSC) launched the Canada Suicide Prevention Service (CSPS). CSC is a collaboration of non-profit distress and crisis service centres from across Canada.

Each pilot site contributes to providing a nationally available, regionally delivered service to anyone thinking about or affected by suicide. CSPS is available 24/7/365, via toll-free phone as well as text or chat. Our Executive Director, Alison Caird, also serves as the President of the Board of Directors for Crisis Services Canada. Distress Centres became a service provider pilot site at the point of launch.

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The Canada Suicide Prevention Service Approach

Accessible:

This service is available across Canada via toll-free phone, chat or text in English and French. This means anyone in Canada that is thinking about, is or has been affected by suicide, can reach out across a variety of media, and feel supported 24 hours a day, 7 days a week.

 

Inclusive:

Anyone can have suicidal thoughts for a number of reasons. CSPS offers a barrier free, non-judgmental space with supportive and responsive staff. We’re here so anyone thinking about suicide feels comfortable enough to reach out for support.

 

Stronger Together:

As a nationally available, regionally delivered service, CSPS provides anyone in Canada thinking of, or affected by suicide with reliable and innovative support. We use our collective strengths, local knowledge, resources, and technology to support the needs of all people in Canada. Our highly trained, committed and capable responders leverage our unique Canadian culture, attitudes and values, providing a network of support from coast to coast.

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Become a volunteer responder

If you have ever wanted to contribute to the community in a meaningful way, volunteering at Distress Centres has a wealth of opportunities.

Under the supervision of professional staff, all volunteers are carefully screened and fully trained prior to taking calls or working with callers, program participants or survivors of loss.

Volunteers also receive ongoing professional support and in-service education sessions.

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Community Outreach

Distress Centres leadership and volunteers have a wealth of knowledge and in-depth personal stories that provide insights which are relevant on a variety of mental health, risk and crisis support, suicide prevention/postvention topics. 

Our team offers information, skills training, speakers and consultation on request. We provide information packages and custom workshops.

On-site facilitation is also available to agencies, residents and other groups.

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If you are in crisis, feeling suicidal or need emotional support Please call our 408-HELP line now at 416-408-4357.

If this is an emergency - Please call 911.

 

For more information on this program's services please connect with csps@torontodistresscentre.com

For donation or funding information with regards to this program please connect with donations@torontodistresscentre.com