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VOLUNteer with our

Ever wanted to give back to your community in a meaningful and enriching way? Now is your chance. Volunteers are a vital part of Distress Centres. Every year, volunteers contribute more than 100,000 hours to our 24-hour distress and crisis lines, providing immediate access to help and support.

Under the supervision of professional staff, all volunteers are carefully screened and fully trained prior to taking calls or working with callers, program participants or survivors of loss. Volunteers also receive ongoing professional support and in-service education sessions. Experienced volunteers learn many life and communication skills which enable them to function more effectively in other aspects of their lives.

What would you be doing?

Donor management & data entry volunteer roles require hands-on experience in inputting donor information within a non-profit environment. Working with staff to maintain/update fundraising data systems. Volunteers will be creating and maintaining the donor accounts and helping to issue donor receipts. The role reports directly to and is supported by the Director, Communications & Development and will be supporting a variety of donor management needs.


Time Commitment Required 

Volunteers to communicate their availability & flexibility is available regarding dates/times; however; ideally each volunteer will have the ability to contribute 4 hours each week (minimum). Placement students welcome to apply!

Shifts as follows:

Monday: Morning, Afternoon (9am - 1pm; 1pm - 5pm) 
Tuesday: Morning, Afternoon (9am - 1pm; 1pm - 5pm) 
Wednesday: Morning, Afternoon (9am - 1pm; 1pm - 5pm) 
Thursday: Morning, Afternoon (9am - 1pm; 1pm - 5pm) 
Friday: Morning, Afternoon (9am - 1pm; 1pm - 5pm) 


What qualities are we looking for?

  • The ability to work independently and reliably is essential

  • Computer literate

  • Detail and accuracy oriented

  • Excellent attention to detail

  • Interest in non-profits and fundraising

  • Proficiency in using MS Office Programs (Excel, Word, Outlook)

  • Ability to organize donor information

  • Ability to enter donor information in our "Funraise" system

  • Ability to ensure the donors’ records are accurate

  • Some knowledge of database management is an asset

  • Some knowledge of finance management is an asset


For your consideration

Timing is everything. Because we are dealing with vulnerable individuals, if you are currently experiencing your own personal trauma or emotional difficulties, this position may not be a good fit for you at this time. If you have experienced trauma in the past, it is important that you have worked through it with insight before going on to help others.


our responsibility to you

To provide training, protocols, policies, support and supervision to help volunteers do their job.


What will be expected of you

  • Two references that are professional or volunteer-related

  • Police reference check, including vulnerable sector screening

  • Reliability in fulfilling shift commitments

  • Working within Distress Centres' policy and procedure guidelines

  • Maintaining confidentiality about your work with Distress Centres

  • Participation in ongoing training and work-related opportunities for growth


What's in it for you

Helping those in need in your own community can be tremendously rewarding. It is a unique opportunity to help others, while also developing and enhancing communication skills that many find useful in everyday personal and business life.

You will:

  • Gain experience in donor management and working with Funraise

  • Personally contribute to the reconciliation process

  • Meet and work with like-minded people on a common goal of importance

  • Inspire positive change and make a difference to the future of our community

Other benefits include:

  • Training

  • Enhanced self-growth

  • Increased knowledge of community resources

  • Learning new information about social issues

  • Opportunity to volunteer in an organization where diversity is welcomed and celebrated

  • Personal satisfaction of knowing one is making a difference in the community

  • Preparation for careers such as social work, psychology, community outreach, etc.



The application process

NOTE: Vulnerable sectors involvement or a criminal record will not necessarily preclude a volunteer from their role at Distress Centres. Decisions will be made on an individual basis. All information collected will remain confidential.

Distress Centres embraces diversity and values the lived experience of those who may be marginalized on the basis of race, creed, colour, national origin, political or religious affiliation, gender, sexual orientation, age, marital status, family relationship and disability.