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Our Elder Abuse Support Program is delivered by our Brampton branch in partnership with Family Services of Peel. We are open 24 hours a day, 7 days a week, 365 days a year providing telephone support and information to vulnerable seniors in our community who are experiencing elder abuse, or for anyone who knows someone who is being mistreated. When deemed appropriate, and with client consent, we will connect clients to a Family Services outreach worker.

If you are experiencing any form of elder abuse or suspect someone you know is being victimized, please call us at:

905-459-7777 (Brampton & Mississauga)
1-877-298-5444 (Caledon)
905-278-4890 (TTY)


become a volunteer responder

By volunteering, you can give back and ensure that everyone in our community deserves to feel safe, live with dignity, and be treated with respect.


Elder abuse is any action by someone in a relationship of trust that results in harm or distress to an older person. Commonly recognized types of elder abuse include physical, sexual, psychological, emotional and financial as well as neglect. Often, more than one type of abuse occurs at the same time.

  • Most victims are abused by someone close to them, such as a partner, relative, friend or caregiver

  • Those who are being abused may be unwilling or unable to report it due to a number of reasons; isolation, dependency, fear, control

  • According to police-reported data, at a rate of 173.9 per 100,000 seniors, nearly 8,900 of persons aged 65 and over were the victims of a violent crime in Canada in 2013.

  • Police-reported data indicate that just over 2,900 seniors were the victims of family violence in 2013. 

  • About 4 in 10 (43%) senior victims of police-reported family violence indicated that the accused was their grown child. Spouses (28%) were the second most likely family members to be identified as perpetrators of family violence against seniors.

  • According to experts (SOURCE: Lach & Pillner, 2004; Stats Canada, 2000) it is conservatively estimated that 2-10% of older adults will experience one or more forms of abuse at some point during their senior years. Using a figure of 10% for Ontario means that up to 160,000 older adults are suffering some form of abuse in this province.” (SOURCE: EAO [Elder Abuse Ontario] )


Types of abuse

Physical and sexual abuse of seniors often includes:

  • hitting, pushing or shaking;

  • inappropriate physical and chemical restraints;

  • harm created by over or under medicating;

  • unexplained visible burns, scratches, bruises, cuts or swellings; or

  • vague or illogical explanations for injuries

Psychological and emotional abuse of seniors may include:

  • intimidation, humiliation and harassment;

  • treating them like a child; or

  • isolating them from family, friends or regular activities.

Financial abuse of seniors can include:

  • misusing or stealing a senior's assets, property or money;

  • cashing an elderly person's cheques without authorization;

  • forging an elderly person's signature; or

  • unduly pressuring seniors to make or change a will, or to sign legal documents that they do not fully understand.

Neglect of seniors can include not providing appropriate:

  • water, food, shelter and clothing;

  • medication or medical attention; and

  • assistance with basic necessities.


We are working with Family Services of Peel to promote awareness, discontinue elder abuse, and to keep people safe. Everyone in our community deserves to feel safe, live with dignity, and be treated with respect.