Distress Centres began its partnership with Toronto’s Emergency Medical Services in the provision of a dedicated warm transfer line for suicidal callers in 2006. While at-risk individuals who have already provided their contact information are waiting for the arrival of an ambulance, the dispatcher transfers the call to Distress Centres volunteer crisis line responders to provide compassionate crisis support until EMS arrives on the scene.
Our support partnership program frees up the relatively more costly EMS dispatcher to respond to other emergencies, while at the same time providing the most appropriate emotional care for the distressed individual. It also familiarizes callers experiencing chronic mental health concerns with a new resource which they can access independently in the future.
The Toronto Emergency Medical Services (EMS) Warm transfer line provides support to high-risk individuals navigating suicidal circumstances until emergency services arrive on the scene. Through our partnership with EMS dispatchers transfer these individuals to us as their team is dispatched.