Since 1967, Distress Centres has provided 24-hour support, 7 days a week, 365 days a year to individuals in our community at risk and their most vulnerable. We are Canada’s oldest volunteer delivered crisis, emotional support and suicide prevention + intervention + postvention service agency.
Our crisis and emotional distress services are available via hotline, online chat, and text. We also offer face-to-face individual as well as group support and counselling to those who have lost a loved one to suicide or homicide and are navigating the aftermath. Distress Centres continues to expand, and our program participants & call volume increases each year.
Distress Centres now answers more than 110,500+ calls annually, and is a pilot site for the recently launched National Suicide Hotline (Canadian Suicide Prevention Service) via Crisis Service Canada.
408 HELP Line (416-408-4357)
Caller Reassurance Program
Suicide Loss Survivor Support Program
Homicide Loss Survivor Support Program
Canada Suicide Prevention Service (CSPS) Phone and Text Support Service
Multilingual Helplines - Monday to Friday, 10am - 10pm
Peel Elder Abuse Support Line - 24/7
Telecheck for Seniors Program (55+) - outbound support service
Touching Base (16+) - outbound support service
EMS Warm Transfer Line
We foster hope and resilience one connection at a time.
To ensure that every individual in need receives life-sustaining emotional support.
Provide crisis response and intervention to the emotionally vulnerable and at risk in our community.
Serve as a point of access for suicide prevention, intervention and postvention.
Provide volunteer-delivered services, wherever possible, in recognition of the added value they contribute.
Collaborate and network with other agencies to create a continuum of care and support.
Provide links to emergency services when necessary.
Mitigate the impact of a mental health crisis by helping those with a history of vulnerability and risk make life-affirming choices.
Increase service access by operating within a framework of cultural competency, including the promotion of diversity in all areas of service.
Enhance emotional self-management and reduce risk by strengthening the coping skills of survivors.
Advocate on behalf of service users by reporting on current needs, gaps in service and emerging trends.
Build community capacity in emotional health response.