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Since 1967, Distress Centres has provided 24-hour support, 7 days a week, 365 days a year to individuals in our community at risk and their most vulnerable. We are Canada’s oldest volunteer delivered crisis, emotional support and suicide prevention + intervention + postvention service agency.

Our crisis and emotional distress services are available via hotline, online chat, and text. We also offer face-to-face individual as well as group support and counselling to those who have lost a loved one to suicide or homicide and are navigating the aftermath. Distress Centres continues to expand, and our program participants & call volume increases each year.

Distress Centres now answers more than 110,500+ calls annually, and is a pilot site for the recently launched National Suicide Hotline (Canadian Suicide Prevention Service) via Crisis Service Canada.


  • 408 HELP Line (416-408-4357)

  • Caller Reassurance Program

  • Suicide Loss Survivor Support Program

  • Homicide Loss Survivor Support Program

  • Canada Suicide Prevention Service (CSPS) Phone and Text Support Service

  • Multilingual Helplines - Monday to Friday, 10am - 10pm

  • Peel Elder Abuse Support Line - 24/7

  • Telecheck for Seniors Program (55+) - outbound support service

  • Touching Base (16+) - outbound support service

  • Crisis Link

  • EMS Warm Transfer Line

  • PARO Helpline



We foster hope and resilience one connection at a time.


To ensure that every individual in need receives life-sustaining emotional support.

We will:

  • Provide crisis response and intervention to the emotionally vulnerable and at risk in our community.

  • Serve as a point of access for suicide prevention, intervention and postvention.

  • Provide volunteer-delivered services, wherever possible, in recognition of the added value they contribute.

  • Collaborate and network with other agencies to create a continuum of care and support.

  • Provide links to emergency services when necessary.

  • Mitigate the impact of a mental health crisis by helping those with a history of vulnerability and risk make life-affirming choices.

  • Increase service access by operating within a framework of cultural competency, including the promotion of diversity in all areas of service.

  • Enhance emotional self-management and reduce risk by strengthening the coping skills of survivors.

  • Advocate on behalf of service users by reporting on current needs, gaps in service and emerging trends.

  • Build community capacity in emotional health response.