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VOLUNteer with our

Ever wanted to give back to your community in a meaningful and enriching way? Now is your chance. Volunteers are a vital part of Distress Centres. Every year, volunteers contribute more than 100,000 hours to our 24-hour distress and crisis lines, providing immediate access to help and support.

Under the supervision of professional staff, all volunteers are carefully screened and fully trained prior to taking calls or working with callers, program participants or survivors of loss. Volunteers also receive ongoing professional support and in-service education sessions. Experienced volunteers learn many life and communication skills which enable them to function more effectively in other aspects of their lives.

What would you be doing?

Signature & Special Event volunteer roles require hands-on experience in event planning and execution, sponsorship, marketing and volunteer management. The role reports directly to and is supported by the Director, Communications & Development and will be supporting a signature event on May 27th, 2018.


Time Commitment Required 

Volunteers to communicate their availability & flexibility is available regarding dates/times; however; ideally each volunteer will have the ability to contribute 4 hours each week (minimum) & commit to the entirety of event day on May.27th, 2018 (Sunday). Placement students welcome to apply!

Shifts as follows:

Monday: Morning, Afternoon (9am - 1pm; 1pm - 5pm) 
Tuesday: Morning, Afternoon (9am - 1pm; 1pm - 5pm) 
Wednesday: Morning, Afternoon (9am - 1pm; 1pm - 5pm) 
Thursday: Morning, Afternoon (9am - 1pm; 1pm - 5pm) 
Friday: Morning, Afternoon (9am - 1pm; 1pm - 5pm) 


What qualities are we looking for?

  • The ability to work independently and reliably is essential

  • Plan and execute fundraising events and engagement activities

  • Develop special event project plan and manage critical path deliverables to ensure successful outcomes

  • Assist Marketing team with creating promotion materials and website updates

  • Oversee and direct events including venue bookings, city permits, décor, food and beverage, staging, program and entertainment schedule.

  • Research potential vendors, call for quotes, secure services and provide instructions.

  • Assist with event set up and tear down

  • Craft and prepare post event communiqués and thank you letters as well as final event financial reports.

  • Support event and senior leadership volunteers and ensure event day volunteers are trained and supervised as well as acknowledged

  • Direct health and safety, harassment, privacy, accessibility, inclusiveness, site management, crowd control, admission, financial control, loss prevention and food services management

  • Understand how to manage operation costs and budget, while ensuring events are delivered to company standard and a strong focus on return on investment

  • Know how to use Social media to broadcast message and "Spread the Word"

  • Prepare qualitative and quantitative event reports to make recommendations

  • Oversee management of direct mail appeals including print shop process and mailing segmentation to specific constituencies

  • Provide direct mail analytics and identify useful trends


For your consideration

Timing is everything. Because we are dealing with vulnerable individuals, if you are currently experiencing your own personal trauma or emotional difficulties, this position may not be a good fit for you at this time. If you have experienced trauma in the past, it is important that you have worked through it with insight before going on to help others.


our responsibility to you

To provide training, protocols, policies, support and supervision to help volunteers do their job.


What will be expected of you

  • Two references that are professional or volunteer-related

  • Police reference check, including vulnerable sector screening

  • Reliability in fulfilling shift commitments

  • Working within Distress Centres' policy and procedure guidelines

  • Maintaining confidentiality about your work with Distress Centres

  • Participation in ongoing training and work-related opportunities for growth


What's in it for you

Helping those in need in your own community can be tremendously rewarding. It is a unique opportunity to help others, while also developing and enhancing communication skills that many find useful in everyday personal and business life.

You will:

  • Gain experience in signature & special events and working with a seasoned team of professionals

  • Personally contribute to the success of programs & initiatives that drive funding for our mission

  • Meet and work with like-minded people on a common goal of importance

  • Inspire positive change and make a difference to the future of our community

Other benefits include:

  • Training

  • Enhanced self-growth

  • Increased knowledge of community resources

  • Learning new information about social issues

  • Opportunity to volunteer in an organization where diversity is welcomed and celebrated

  • Personal satisfaction of knowing one is making a difference in the community

  • Preparation for careers such as social work, psychology, community outreach, etc.



The application process

NOTE: Vulnerable sectors involvement or a criminal record will not necessarily preclude a volunteer from their role at Distress Centres. Decisions will be made on an individual basis. All information collected will remain confidential.

Distress Centres embraces diversity and values the lived experience of those who may be marginalized on the basis of race, creed, colour, national origin, political or religious affiliation, gender, sexual orientation, age, marital status, family relationship and disability.